本书属‘大学英语拓展课程系列”中的ESP子系列。本书供航空专业大学生学习及在职空乘服务人员培训使用,重在传授空乘服务过程中所需要使用的英语听力和表达。书中的英语知识涵盖了旅客登机到旅客离机的整个过程,教学法动也按此顺序展开。
1 The pre-flight briefing
2 Welcome on board
3 After take-off and into the flight
4 Food and drinks
5 Minor passenger problems
6 Is there a doctor on board?
7 In-flight emergencies
8 Complaints and disruptive passengers
9 Preparing for Landing
10 Saying goodbye