目录
Unit1 General Enquiries
Unit2 The First Day
Unit3 Takinga Booking
Unit4 Receiving a Guest
Unit5 Helping Guests 1
Unit6 Helping Guests 2
Unit7 Serving Drinks
Unit8 On theMenu
Unit9 Dealing with Complaints and Problems
Unit10 Payment and Check-outs
Unit11 Planning a Function
Unit12 Applying for a Job
Keys and Listening Script